Frequently asked

Jonaki is a contemporary silver lifestyle jewellery brand from Kolkata — dainty chains, star charms, everyday-wear pieces from ₹699. We are a sub-brand of Rupashree Jewellers, a trusted Kolkata jeweller at 128 Rash Behari Avenue since 1997 — similar to how Mia sits within Tanishq or Shaya within CaratLane. Our team picks every Jonaki piece from silver and lifestyle-jewellery makers we trust, ships from our Rashbehari showroom, and stands behind it if anything ever goes wrong.

Yes — Rupashree Jewellers, 128 Rash Behari Avenue, Park Crossing, Kolkata 700029. Walk in to see or re-polish any Jonaki piece in person. Outside Kolkata, everything happens by post or WhatsApp.

Rupashree Jewellers is our parent brand — BIS-hallmarked gold and silver, heavier pieces, bridal and gifting-forward, sold at our Rashbehari showroom. Jonaki is a distinct sub-brand — contemporary silver lifestyle jewellery, lighter pieces, daily-wear, online-first. Two brands, one family, different registers. The pattern will feel familiar if you know Mia by Tanishq or Shaya by CaratLane.

Most Jonaki pieces are lifestyle jewellery — brass and alloys with gold-tone or silver-tone plated finishes, sometimes set with cubic zirconia or glass. A few pieces are silver (marked on the product page — you'll see the weight and the material line). None of our pieces are BIS-hallmarked. For certified hallmarked gold or silver with a purity stamp, visit our parent brand Rupashree Jewellers — trusted Kolkata jeweller, on Rash Behari Avenue since 1997.

With basic care, most Jonaki pieces hold their finish beautifully for 12-18 months of regular wear, and stay wearable for years beyond that. Plating naturally softens with daily contact — that's not damage, just life. When yours starts to lose its glow, send it back and our showroom team will re-polish it free. No receipt, no time limit, for as long as you own the piece.

Yes — these are designed for everyday wear. A simple rhythm makes them last much longer: put your piece on last (after perfume, lotion, hairspray), take it off first (before bath, gym, pool, sleep), and wipe with the soft cloth before storing. Pieces that get a small daily rest stay newer-looking than pieces left on 24/7.

We keep nickel low and add an anti-tarnish layer, so most people wear our pieces daily without trouble. If you've reacted to costume jewellery before, WhatsApp us before ordering — we'll point you at the studs and hoops with the thickest plating, which tend to be best for very reactive skin.

Plated finishes soften with daily wear — that's normal, not damage. With basic care (perfume and lotion before wearing, wipe with the cloth at the end of the day), most pieces look like-new for 12-18 months. When the shine dulls, send it to our Rashbehari showroom and we'll re-polish it free.

Within the first 90 days, we repair or replace it free — that's our quality promise. After that, send it back: small fixes like a re-set stone or re-soldered jump ring are usually under ₹500 and done in a week.

For lifestyle pieces (most of the catalog) — they're plated brass and alloys, so purity isn't applicable. For silver pieces (the ones marked as such on the product page) — the pieces are not BIS-hallmarked, so we don't claim a stamped purity. The weight is stated on the product page for transparency. For certified hallmarked gold or silver with purity tested and stamped, our parent brand Rupashree Jewellers is at 128 Rash Behari Avenue since 1997.

Usually three reasons — heavier base metal (so it doesn't bend), thicker plating (so the colour lasts longer), and hand-set stones instead of glued. The price you pay correlates closely with how the piece will look in year three, not just year one.

Keep it dry, put it on after perfume and lotion, wipe with the soft cloth at the end of the day, and store it in the pouch when you're not wearing it. The full care guide is on our Care page.

Best not to — water, soap, shampoo and chlorine dull any plated finish faster. Remove before bathing, swimming or workouts.

Yes — bring it to our Rashbehari showroom (128 Rash Behari Avenue, Kolkata) or post it to us. Our showroom team will re-polish it free. No receipt, no charge. For as long as you own it. You cover postage to us; we cover the return.

See above — send the piece to our Rashbehari showroom (or walk in) and we'll re-polish it. Most customers send a piece in once every 12-18 months and it comes back looking new.

Every serviceable pincode across India, including Jammu & Kashmir, Ladakh, the Northeast, and Andamans. Enter your pincode at checkout to confirm — if it's not serviceable, the site will tell you immediately and we'll try to arrange a workaround over WhatsApp.

Metros usually 3-5 business days. Rest of India usually 5-8. You'll see a concrete delivery date at checkout based on your pincode.

Free over ₹999. Below that, a small flat fee shown at checkout. Every parcel is sealed and tracked.

You'll get a tracking link on WhatsApp, SMS and email when your parcel ships. You can also visit the Track order page on our site anytime with your order number.

Couriers usually attempt delivery twice. If you miss both, they hold the parcel at the local hub for 3-4 days — WhatsApp us and we'll arrange a redelivery. If a parcel is genuinely lost in transit, we replace it. You're never out of pocket for something we shipped.

Yes — add gift wrap at checkout (₹49) for a silk pouch, a handwritten note from us, and no invoice in the parcel. Just ask in the order notes if you want anything different — birthday note, anniversary date, hidden surprise.

7 days from delivery for eligible, unused items in original packaging. Start a return by WhatsApping us (or emailing care@jonaki.online) with your order number and reason. A flat ₹150 reverse-shipping fee applies, waived if the return is due to our error. Earrings, nose pins and other piercing-contact pieces can't be returned for hygiene reasons.

We're so sorry — that's on us. WhatsApp us within 48 hours of delivery with photos or a short video and we'll book a free reverse-pickup, then replace or refund in full, shipping included. You don't pay anything for a damage return.

Once your piece is back with us and we've checked it over, we usually refund within 5-7 business days to the card or UPI you paid from. We'll WhatsApp you the moment it goes through.

Yes — follow the return process and place a new order. Subject to stock. If the exchange piece is the same value, we can sometimes do it directly without a refund — WhatsApp us first.

Pick a piece → Add to Cart → Checkout → pay securely via UPI, card, netbanking or wallet. You'll get a confirmation on WhatsApp and email within seconds.

Yes. Payments are processed by Razorpay — one of India's most trusted PCI-DSS Level 1 gateways. We never see or store your card or UPI details.

Yes — for Kolkata addresses (pincodes starting 700) on orders up to ₹10,000. The COD option appears at checkout once you enter a Kolkata pincode. After you place a COD order, we'll WhatsApp you within a few hours to confirm before we dispatch. For non-Kolkata addresses or orders above ₹10,000, we ask you to pay online — UPI, cards, netbanking and wallets all work via Razorpay.

Razorpay reverses failed-but-charged transactions automatically within 5-7 business days. If you're still missing the money after that, WhatsApp us with the transaction ID and we'll trace it with Razorpay on your behalf.

Yes — every order ships with a proper GST invoice you can claim. If you need a separate GSTIN listed on the invoice (for an office or company purchase), enter it at checkout in the notes field.

Yes. For corporate gifting, bulk orders, or matching sets for an office, WhatsApp us — we'll quote you directly and can usually deliver in 7-10 days for orders of 10+ pieces.

You can message us for help anytime, but orders go through the site so you get a tracked parcel, a proper invoice, and a record if anything ever needs sorting out.

Yes, any time before it ships — WhatsApp us fast with your order number.