We want you to love your Jonaki piece. If something's not right, here's how returns work.
1. Return window
You may request a return within 7 days of delivery.
2. Conditions
- Item must be unused, unworn, and undamaged.
- In original condition with tags and packaging (box, pouch, cards).
- Accompanied by the order number.
3. Non-returnable items (hygiene & safety)
- Earrings, nose pins and any item that contacts a piercing.
- Customised or engraved pieces.
- Items damaged by misuse or normal wear.
- Items marked "final sale".
4. How to return
- WhatsApp or email us within 7 days with your order number and reason.
- We arrange a reverse pickup (where serviceable).
- Once received and inspected (1-2 days), we process your refund.
5. Refunds
- We refund to your original payment method via Razorpay, usually within 5-7 business days of receiving the piece. If the reversal to your card or UPI fails for any reason, we'll contact you and send an NEFT transfer to your bank account on the next working day.
- A flat ₹150 reverse-shipping fee is deducted, waived if the return is due to our error (wrong / damaged / defective item).
- Original shipping charges (if any) are non-refundable, except for our errors.
- Risk of loss in transit during the reverse pickup rests with us, provided you've packed the item in its original packaging and we've arranged the courier pickup.
6. If you bought as a business
For tax purposes: approved returns get a GST credit note (under section 34 of the CGST Act) that reverses the original invoice in full or in part. If you're a B2B buyer who claimed input tax credit on the original invoice, please reverse it accordingly when you file.
7. Damaged, wrong or defective items
If something arrives damaged, defective or just wrong — we're sorry. WhatsApp us within 48 hours of delivery with photos or a short video and we'll book a free reverse-pickup, then replace it or refund in full, shipping included. You don't pay anything for a damage return.
8. Exchanges
For size or design exchanges, follow the return process and place a new order. Subject to stock.
9. Cancellations
You may cancel any time before dispatch for a full refund — WhatsApp us with your order number. Once shipped, the return policy applies.
WhatsApp +91 98308 82821 or email care@jonaki.online. Last updated 24 June 2026.
